Refund Policy

Last updated: April 30, 2026

This Refund Policy applies to all purchases made through the TagScan platform operated by BONLINE TECHNOLOGIES LTD.

1. Subscription Refunds

14-Day Money-Back Guarantee: If you are not satisfied with the TagScan service, you may request a full refund within 14 days of your initial purchase. This applies to first-time purchases only.

Renewal Refunds: For subscription renewals, refund requests must be made within 7 days of the renewal charge. After 7 days, renewal charges are non-refundable.

Pro-Rata Refunds: We do not offer pro-rata (partial) refunds for unused portions of a subscription period outside the refund windows described above.

2. Eligibility

To be eligible for a refund:

• The request must be made within the applicable refund period
• Your account must not have been terminated for violation of our Terms of Service
• You must provide a valid reason for the refund request

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Requests made after the applicable refund period has expired
• Accounts terminated due to Terms of Service violations
• Failure to cancel auto-renewal before the billing date (contact us to cancel renewal)
• Inability to use the service due to incompatible hardware or network restrictions on your end

4. How to Request a Refund

To request a refund:

1. Email us at support@tagscan.app with the subject line "Refund Request"
2. Include your account username or email address
3. Provide the reason for your refund request
4. Include any relevant transaction or order details

5. Processing Time

• Refund requests are reviewed within 3 business days
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method used for the purchase
• Bank processing times may vary; please allow additional time for the refund to appear on your statement

6. Subscription Cancellation

Cancelling your subscription is different from requesting a refund:

• Cancellation stops future billing but allows you to use the service until the end of your current billing period
• Refund returns the payment and immediately revokes access to the service

To cancel your subscription without a refund, contact us at support@tagscan.app or through the admin dashboard.

7. Currency

All refunds are processed in USD (United States Dollars), the same currency in which the original payment was charged. Exchange rate differences between the time of purchase and refund are not covered by us.